About us

Are you finding first-class customer service a rarity these days? Don't you hate it when you call a business and can't even speak to a live person? Or you can eventually talk to someone but only after wasting precious time going through a bewildering and frustrating list of menus!

There's good news - our business is different. Please allow me to explain how.

Outstanding Customer Service

Although we're an Internet based business, we operate on 'old fashioned' morals and values. We pride ourselves on giving you outstanding customer service. For starters, this means you can pick up the phone, call us for free and actually get through to a live, friendly and knowledgable person during office hours. If on the rare occasion you're asked to leave a message, we'll return your call immediately or first thing the following day.

When you speak with us, not only do we provide you with straightforward and honest advice, but our policy is to never sell anything that's unsuitable for you. We provide you with the information you need and possible options and let you decide for yourself. No hard sell. Ever. Not our style.

Now in a perfect world, everything goes smoothly. But you and I know we don't live in a perfect world and sometimes problems do come up. Fortunately it's rare with us - less than 1% of the time. But when there is a problem, we take full responsibilty and make it our top priority to resolve it quickly, smoothly and without any hassle or inconvenience to you. We're honest and transparent in our approach so you will never get the run around from us.

"I could not have asked for a better service from you. You certainly have customer service as a priority."

David West, Surrey

Best Massage Chairs On The Market

Our Sanyo massage chairs are the most advanced, highest quality massage chairs on the market today. As you know, the highest quality product or service commands a higher price. So we don't pretend our massage chairs are the cheapest. A truth I've learned over the years is that the cheapest price isn't always what people really want. Most people look for three things when making an investment: the finest quality, the best service and the lowest price. I haven't found a company yet that can provide the finest quality and the best service for the lowest price.

So as you're thinking of investing in one of our Sanyo massage chairs, a question you should ask yourself is this: for your long-term happiness with your purchase, which of the three would you be most willing to give up: quality, service, or low price?

The fact is, we deliver the best massage chairs on the market together with a first-class, personal service that's hard to find in this day and age. Over 5000 delighted customers is proof we're doing things right. See for yourself from some of the glowing testimonials on this site. Without naming names, we've had the privilege of serving celebrities, famous sports personalities and even royalty. There's a reason why they chose us - they want the best massage chair and demand a superior service. These are what we pride ourselves on delivering and what we're known for.

When you will place your trust and business with us, you can expect us to handle you and your purchase the way we ourselves like to be treated as customers... with the utmost respect and courtesy.

Sincerely,

Pritesh Pankhania
Managing Director
PMA Solutions Limited

SanyoMassageChair.co.uk is part of PMA Solutions Ltd (established since 1999) and is an authorised Sanyo distributor. Company number 3832973. Registered in England & Wales.

 

Why buy a SANYO Massage Chair?

SANYO Massage Chairs are made in Japan, where massage and massage chairs are taken seriously!

The Research and Development facilities of other SANYO product divisions are also based in Japan. New technologies and learnings from other areas, such as motors and applied technology are applied to massage chair product development. SANYO has been building high-performance motors for over 60 years. This is especially apparent in the massage mechanisms found in SANYO Massage Chairs.

As a result, SANYO Massage Chairs feel more like real hands!

 

Delighted Massage Chair Owners

“Could not have asked for a better service”

"Brilliant thanks. I could not have asked for a better service from you, you certainly have customer service as a priority."

David West, Surrey

“The personal service... makes an extremely refreshing change”

"The personal service I received from you in dealing with this order makes an extremely refreshing change. I would not hesitate to recomend your company to others. Thank you once again for your professional and speedy response to my order."

Jason Graham, Cramlington, Northumberland

“Impressed with the customer service”

"I am delighted with the Sanyo massage chair and am impressed with the customer service."

Alex M Rattray, Cheshire