Terms and Conditions

Delivery Times and Rates

PMA Solutions Ltd will personally deliver your purchase to your home or office within 7 days of receipt of your order. We will call you to arrange a suitable date and time for delivery.

We deliver free of charge to the UK mainland (Scotland, England, Wales).

There is a charge to Northern Ireland and the Islands (Isle of Wight, Isle of Man, Channel Islands, Isle of Lewis, Orkney, etc.) depending on the value of the product. In general, this is likely to be between £50 and £100. Please contact us for a quote - we'd be delighted to hear from you.

Free delivery only applies to deliveries made Monday to Friday. We can deliver most items on a Saturday morning (before 1.00pm) for which there is a £50 charge.

For security reasons, we can only deliver credit card orders to the cardholder address only.

Lead Times:

- Massage Chair: 7-25 days

Money Back Guarantee

We realise it can be daunting to purchase a product over the internet, especially when you can only see a picture and description of the product.

For your complete peace of mind, we offer a 10-Day Money Back Guarantee:

Order now and use your purchase for 10 days in your own home or office. Experience and enjoy all the health benefits as often as you like, whenever you like.

If you decide that you're not absolutely THRILLED with it during your 10 days - if you don't feel it's lived up to your expectations - let us know. We'll refund your money. No questions asked.

All we kindly ask is that the product is returned in its original condition you received it in, and that its in the original, undamaged packaging.

We will arrange to collect it from you - which incurs a collection charge - so you won't have the trouble of arranging for its return. This collection charge simply covers the cost of the collection service we use and no profit is made from it. Please see Returns for return charges.

Plus, you get to keep any free gift(s) included with your purchase as our way of saying thanks for giving us a try.

The 10-Day Money Back Guarantee starts from the day you receive the goods.

Refund requests must be made in writing, via e-mail or by post, and must be received within the 10-day period.

The goods on collection by us should be in the same condition in which they were sold to you and repacked into the box/packaging they arrived in. If the returned goods are not properly repackaged by you we may levy a 9% repacking/restocking charge.

In practice we have had very few returns and only a fraction of them are charged this fee. Please note though that if returned goods are in such a condition that costs are incurred to repack and ready the product for sale then the 9% may apply.

Refunds will be credited back within 30 days of the cancellation.

PLEASE NOTE: The Money Back Guarantee applies only to orders for black chairs. Massage chairs in other colours are special orders, so the Money Back Guarantee does not apply to these. The Money Back Guarantee does not apply to purchases made on finance owing to the '14 day cooling off period'.

Please see the next section - our Returns Policy - for further details on returning products.

Returns

In the event that you wish to return your purchase during your first 10 days, please call us on 0800 8 81 82 83 to arrange a suitable date and time for collection.

Please do not attempt to return any of our larger products using the post or a courier service. By using us to collect the item, you eliminate the risk of damages when using other services, for which a damage charge would be incurred in such instances.

There is a £75 return charge on massage chairs.

Why impose this return charge? It's simple:

1. Should you decide to return your purchase then our charge will be considerably less than if you were to use the post or a courier service. We do not make a profit from this. It merely covers the labour and administrative costs involved. This saves you time, effort and high costs when returning your purchase.

2. It deters those who wish to try our products for 10 days under our Money Back Guarantee but who are not seriously considering purchasing our products. By eliminating wasted time, effort and expense, we can better serve you with the first-class and personalised service that you can expect.

Please contact us with any questions you may have.

Parts and Labour Guarantee

All of our products carry at least a one year manufacturer's parts and labour guarantee. If you receive any item that is faulty, contact us by phone or e-mail and we'll be happy to provide an exchange or refund if a suitable replacement cannot be found.

If faulty within the guarantee period, we will send an engineer to repair the product at our cost. Upholstery is not covered under the warranty.

This in no way affects your statutory rights.

VAT Policy

All prices shown are inclusive of VAT at the prevailing rate. (Currently 17.5%)

Title of Goods

Title of goods does not pass to the purchaser until the goods are paid for in full.

Quality and Use of Equipment

We make every effort to ensure that the products marketed by us are of the highest quality. We are governed by the manufacturer's ability to provide the quality of product. There are times when this may be beyond our control. We make every effort to ensure that the purpose for which the product is advertised is the correct one. Equipment must at all times be used in conjunction with the manufacturers instructions, please read carefully before use.

The products we sell have many health benefits and greatly enhance the quality of life for the vast majority of people. If however, you are pregnant, have undergone major surgical procedures, or suffer from any pre-existing medical conditions we recommend that you first consult your doctor or specialist before purchasing from us.

Is it safe to use my credit or debit card?

Shopping with us is completely safe and every purchase is backed by the PMA Solutions Ltd security guarantee (see below). Our secure payment facility encrypts information to ensure that your transactions are private and protected.

Our Security Guarantee

None of our customers have reported fraudulent use of a credit or debit card as a result of shopping with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

Here is why shopping with us is safe:

Our secure payment facility encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit or debit card, or may limit your liability to just £50.00.

If your bank or card issuer holds you liable, we will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at SanyoMassageChair.co.uk while using the secure payment facility.

This guarantee only applies to credit or debit card purchases made using SanyoMassageChair.co.uk’s secure payment facility.

This guarantee covers a maximum liability of £50.00.

In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Still prefer not to send your credit card number over the Internet?

As well as our secure payment facility, you can also place your order using the following methods:

• Contact us by phone and we'll be pleased to handle your order personally - call 0800 8 81 82 83.

• Fax your order to us on 0870 744 1876.

• E-mail your contact details to us and we'll call you to take your order -

If you have any queries, please don't hesitate to contact us.

Our Privacy Policy

We're committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more detail about our privacy policy.

What information we collect and how we use it:

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.

We personalise your shopping experience by using your purchases to shape our recommendations about other merchandise that might be of interest to you.

We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and special offers we think you'll find valuable. If you would rather not receive this information, please send an e-mail to .

How we protect customer information:

When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What we do with "cookies":

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but enable us to provide features which simplify your shopping experience and allow you to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping basket and purchasing them.

How we treat your information with outside parties:

We are 100% committed to protecting your privacy. We use the information we collect on the site to make shopping with us as pain free as possible. We do not sell, trade or rent your personal information to others and never will. If you never want to receive any announcements or special offers from us, please send an e-mail message to .

Your consent:

By using our Web site, you consent to the collection and use of this information by PMA Solutions Ltd. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Customer Complaints

We make every effort to ensure that the service we provide is as efficient and friendly as possible. However, if on the rare occasion that you feel our service has fallen short of your expectations please contact us. We are always receptive and ready to listen. Your complete satisfaction is important to us.

Remember, we have a 30-Day Risk-Free Trial and Money-Back Guarantee and our products come with a two year manufacturer's parts and labour guarantee.

Tell Us What You Think

We would love to hear your questions, comments and suggestions about our business. Please send e-mail to .

Enjoy shopping with us and thank you for visiting our site.

Pritesh Pankhania
Managing Director
PMA Solutions Ltd T/A SanyoMassageChair.co.uk

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